Frequently Asked Questions
SHIPPING & FULFILLMENT
Where is my order?
Once your order ships, you’ll receive a tracking link via email. If you haven’t received your tracking number yet, your order may still be in production.
Because all items are made to order, most orders go through a production process that typically takes 3–7 business days before shipping. During this time, your item is being printed, prepared, and packaged by our fulfillment partners. If it’s only been a few days since you placed your order, there’s no need to worry — your items are most likely still being processed.
During high-demand periods or seasonal spikes, production times may be slightly longer.
Once your order has shipped, you’ll receive a tracking link with the latest updates on your delivery status.
How do I track my order?
You can track your order by using the tracking link in your shipping confirmation email. If you can’t find it, check your spam or promotions folder, or contact us at customerservice@tryhardtees.com and we’ll resend it.
How long will it take to receive my order?
All items are made to order and typically arrive within 7–14 business days. This timeframe includes processing, production, and shipping. Most items are printed and prepared within 3–7 business days before being shipped. Once your order has shipped, delivery time will depend on your location, carrier speed, and the type of item ordered.
You will receive a tracking link once your order has shipped, which will include the most up-to-date information on your order's status and delivery progress.
Please note, some products may take slightly longer due to extended production times or seasonal demand.
I didn’t receive my order confirmation email — what should I do?
If you didn’t receive your order confirmation email, please check your spam, junk, or promotions folder, as it may have been filtered by your email provider. If you still can’t find it, it’s possible that the email address was entered incorrectly at checkout or that your order was not successfully completed.
Order confirmation emails are typically sent shortly after your purchase is completed.
If you’re unsure, please contact us at customerservice@tryhardtees.com with your name and any details from your order, and we’ll be happy to confirm your order status and resend your confirmation.
Can I change or cancel my order?
Orders can only be changed or canceled if they have not yet entered production. If you need to make a change, please contact customerservice@tryhardtees.com as soon as possible after placing your order.
Because all items are printed on demand, our production partners begin processing orders very quickly. As a result, once an order has entered production or has been shipped, we are unable to cancel or make any changes, including updates to items, sizes, or shipping details.
Will my order arrive in one package?
Some orders may arrive in separate packages because we work with multiple fulfillment partners, and items may be produced and shipped from different locations. You may receive additional tracking numbers and individual shipping emails for each package.
What happens if my package is marked as delivered but I didn’t receive it?
If your tracking information shows that your order was delivered but you haven’t received it, we recommend checking with household members, neighbors, or your local carrier first, as packages are sometimes left in secure or nearby locations.
Once a package is marked as delivered by the shipping carrier, it is considered successfully delivered and is no longer under our control. Try Hard Tees is not responsible for lost or stolen packages after delivery has been confirmed.
Please make sure your shipping address is entered correctly at checkout, including apartment numbers or unit details, as we are unable to recover or replace packages delivered to an incorrect address.
That said, we’re here to help. If you’re unable to locate your package, please contact us at customerservice@tryhardtees.com and we can assist you in filing a claim with the carrier or help guide you through next steps.
What happens if I entered the wrong shipping address?
Please double-check your shipping address carefully at checkout, including apartment numbers, unit details, and ZIP code. If you notice an error, contact us immediately at customerservice@tryhardtees.com. We may be able to update your address if your order has not yet entered production.
Once an order has been processed or shipped, we are unable to make changes to the shipping address. Try Hard Tees is not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a package is returned to our production partner due to an invalid or undeliverable address, the customer is responsible for the cost of reshipping. Original shipping charges are non-refundable.
Where do you ship Try Hard Tees?
We currently ship throughout the United States, including Alaska, Hawaii, Puerto Rico, and select U.S. territories.
Shipping rates, delivery times, and available shipping methods may vary based on your location and the products ordered.
We're not currently offering international shipping, but we hope to expand in the future. Stay tuned—and consider joining our email list or following us on social media for updates.
Can you expedite my order?
Expedited shipping may be available for select products depending on the fulfillment partner and shipping destination.
Because our products are produced and shipped by multiple fulfillment partners, expedited shipping options are not available for every item. Available shipping methods will be displayed at checkout based on the products in your cart.
If you need an item by a specific date, we recommend placing your order as early as possible to allow for production and shipping time.
Do you offer free shipping?
Yes! We offer free U.S. standard shipping on orders of $75 or more after discounts and before taxes.
Orders that do not meet the free shipping threshold will have shipping rates calculated at checkout based on the items in your cart and delivery location.
Free shipping applies to standard shipping only.
Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories typically takes 7–12 business days. Delivery times are in addition to production time and may be longer during periods of high demand.
Can I combine separate orders into one shipment?
Each purchase is processed independently based on the products selected.
As a result, we’re unable to combine more than one order into a single shipment. If you placed additional orders, they will be processed and shipped separately as they are completed by our fulfillment partners.
RETURNS & EXCHANGES
What's your return policy?
We offer two paths for returns:
- Store credit for unused, unopened items within 14 days of delivery.
- Replacement or refund for items that arrive defective, damaged, or misprinted within 30 days of delivery.
Items not eligible for store credit include worn or used items, washed or altered items, items opened or removed from their original packaging. Store credit returns submitted after the 14-day window are also not eligible.
Original shipping charges are non-refundable.
How do I start a return for store credit?
If your item is unused, unopened, and still in its original packaging, you can request a return for store credit within 14 days of delivery.
All returns are subject to inspection. Only items in their original condition will be accepted. Items found to be used, worn, washed, altered, or otherwise damaged will be rejected.
To start your return:
1. Email returns@tryhardtees.com with your order number, reason for return, and confirmation that the item is unused, unopened, and in its original packaging.
2. Once reviewed, verified, and approved, we will send you return instructions.
3. You are responsible for return shipping costs.
4. If eligible, we'll issue store credit (as a digital gift card or coupon code) for the product value, excluding shipping.
5. Claims are processed within 5-7 business days of receiving your returned item.
6. Store credit can be used on a future order, and standard shipping rates will apply.
7. Do not send items back without contacting us first.
How do I start a return or refund for a defective or damaged item?
If your order arrives misprinted, damaged, or defective, please contact us within 30 days of delivery.
All claims are subject to review against our production partner's quality standards. Minor variations in color, fit, garment details, or print placement are a normal part of print-on-demand manufacturing and do not qualify as defects. Items ordered in the wrong size or color are not eligible for returns.
To start your return:
- Email returns@tryhardtees.com with your order number, a brief description of the problem, and clear photos showing the issue.
- Once reviewed and approved, eligible cases will receive either a free replacement or a refund.
- You do not need to return the item.
- Claims are processed within 5-7 business days upon receipt.
- Do not send items back without contacting us first.
Do you offer exchanges?
Unfortunately, because each item is printed on demand to your specifications, we’re unable to offer exchanges.
Please check our size chart and product layouts carefully before placing your order.
DISCOUNTS, GIFT CARDS & CUSTOM ORDERS
Do you have discount codes?
Yes! New subscribers to our email list automatically receive a special welcome discount code — one use per customer on your first order.
We also occasionally offer additional promo codes during special sales and events. The best way to stay in the loop is by joining our email list or following us on social media.
What should I do if my payment didn’t go through or I was charged more than once?
If your payment was declined, please double-check your billing information, including your card number, expiration date, CVV, and billing ZIP code. You may also want to contact your bank or card provider, as some transactions may be flagged or blocked for security reasons.
If you believe you were charged more than once, please note that duplicate charges are often temporary authorization holds placed by your bank and typically resolve automatically within a few business days. If the charge has not been released within that time, please feel free to contact customer service.
Orders are only processed once payment is successfully completed. If you’re unsure whether your order went through, check your email for an order confirmation or contact us at customerservice@tryhardtees.com and we’ll be happy to assist.
How do I use a gift card or store credit?
At checkout, enter your digital gift card or store credit code in the “Discount or Gift Card” box before completing your purchase. Gift cards and store credit work like cash and can be used on any available item in the store.
Do you offer custom orders or personalization on apparel items?
We do not offer custom orders or personalization on apparel items at this time. Keep an eye out for updates in the future.
Do you offer discounts for bulk orders?
Yes — we do offer discounts on bulk or group orders for gaming events, teams, or streamers.
Reach out to sales@tryhardtees.com with your quantity, items of interest, and timeline, and we’ll provide a custom quote.
SIZING & PRODUCT INFORMATION
Do you have a sizing chart?
Yes — every product page includes a detailed size guide with measurements for each fit and style. We recommend comparing the listed measurements to one of your favorite shirts or hoodies for the best fit. View our detailed size charts.
What kind of shirts and products do you use?
We print using trusted brands and other high-quality suppliers. Each item is printed on demand using premium cotton or other fabric blends to ensure softness, durability, and a clean print finish.
Will my item look exactly like the product photos?
We do our best to ensure product images accurately represent each item. Some photos may include digital mockups or lifestyle imagery used for presentation purposes. However, because all items are printed on demand, slight variations in color, fit, garment details, or print placement may occur depending on the style, size, screen settings, lighting, and production batch. These minor variations are a normal part of the apparel production process and do not qualify as defects. Damage that occurs after delivery or through normal wear is also not considered a defect.
Please review the product description, care instructions, and detailed size charts for additional sizing and fit guidance.
How do your sizes run?
Most items run true to size, but certain styles (like fitted tees or women's cuts) may run slightly smaller. Be sure to check the sizing guide before ordering. If you're between sizes, we recommend ordering one size up for the most comfortable fit.
Because our items are made to order, actual measurements may vary slightly — within the manufacturer tolerance noted on each size chart (typically 1 to 1.5 inches, depending on the product). This is normal and not considered a defect.
What happens if a size or color is unavailable?
Because our products are printed on demand certain sizes, colors, or other variants may occasionally be unavailable or out of stock. In most cases, this does not mean the design is discontinued — availability can change as inventory is updated across our fulfillment partners.
If your preferred option is unavailable, we recommend checking back later or exploring other available sizes, colors, or product styles for that design.
How should I wash my gear?
To keep your gear looking fresh, machine wash cold and inside-out on a gentle cycle with similar colors. Tumble dry on low or hang dry for best results. Avoid ironing directly over printed designs or using bleach.
Because our products are made from cotton or cotton-blend materials, slight shrinkage may occur after washing and drying. Following the recommended care instructions will help preserve the fit, feel, and print quality of your gear over time.
Lastly, since our items are printed on demand, a new item may have a faint odor, slight residue (more noticeable on lighter colors), or a subtle sheen where the design is printed. These are all normal parts of the printing process, not defects. Any faint odor or residue typically fades after the first wash.
GENERAL INFO / ABOUT US
What is Try Hard Tees?
Try Hard Tees is the online home of Try Hard Clothing & Apparel — funny, quirky gaming gear built by try hards, for try hards. Power to the Gamer. [Read our full story →]
What products do you offer?
We offer a full range of high-quality gaming apparel and accessories — T-Shirts, Hoodies & Sweatshirts, Long Sleeve Tees, Hats, Mugs & Mousepads — available in kids, youth, women's, and men/unisex sizes.
Do you offer collaboration or affiliate opportunities?
Yes — we’re always looking to team up with content creators, streamers, or anyone who shares our passion for gaming culture and humor. As we continue to grow and scale, we’ll be rolling out affiliate and collaboration opportunities — including commission-based programs, sponsored merch drops, and creator-themed apparel lines.
If you’re interested in being part of our early creator network, reach out to us at affiliates@tryhardtees.com with your channel links and ideas.
CONTACT & SUPPORT
How can I contact you?
You can reach us at:
customerservice@tryhardtees.com
📍 Try Hard Clothing & Apparel LLC
760 Warrior Drive, Suite 2-501
Stephens City, VA 22655
We typically respond within 24 hours (excluding weekends and holidays). We’re a small, family-run team — but we prioritize fast, friendly, and helpful customer support.